Provider and application of these terms
The provider is JISTĚ ČISTĚ s.r.o., company ID (IČO) 06916597, VAT ID (DIČ) CZ06916597, Rybná 716/24, Staré Město, 110 00 Praha 1, registered with the Municipal Court in Prague, Section C, file 291260. Contact: obchod@jisteciste.cz, +420 725 907 088, Czech data box ID 3b54jnw.
These terms govern the provision of cleaning and related services where they form part of the agreed contract. Individually agreed provisions take precedence. These terms do not restrict mandatory consumer rights.
Enquiries and entering into a contract
Submitting the website form is a non-binding enquiry. It does not in itself create a contract or an obligation to pay. We first clarify your requirements and our offer.
A contract is concluded by agreement on the scope, price and date, for example by signing a contract, accepting a quote or confirming an order. The customer receives these terms before the contract is concluded. The customer must provide complete and accurate contact, invoicing and service details.
Scope and preparing the premises
The scope of services is set out in the contract, quote or confirmed order. The customer must provide the agreed access, necessary utilities and a safe working environment. The handover of keys may be documented in a handover record.
Please tell us in advance about risks, sensitive materials, hidden defects and special requirements. Secure valuables and loose items. Unless otherwise agreed, we use our own products and equipment. Any use of the customer's products and their suitability will be agreed in advance.
We may use contracted subcontractors. We are responsible for their performance as if it were our own.
Price and payment
The price is agreed individually as a fixed fee, an hourly rate or a combination of both. Quotes for businesses state whether the price excludes VAT. Before a consumer enters into a contract, we state the total price including VAT and any mandatory costs known in advance.
We may agree a reasonable advance payment. We invoice on completion or according to agreed milestones. Payment is due within 14 calendar days of the invoice date, unless otherwise agreed.
Travel, parking, waste removal, containers, specialist equipment and work outside normal hours are charged on terms agreed in advance. In the event of late payment, statutory interest and eligible recovery costs may be claimed; further services may be suspended until payment in accordance with the contract and the law.
Dates, changes and cancellation
The service date becomes binding once confirmed. Please notify us of any required change without undue delay. If we are unable to provide the service, we will contact you promptly to agree the next steps.
- Cancellation more than 48 hours in advance: no cancellation fee. For recurring services, an alternative date can be agreed.
- Cancellation 24–48 hours in advance: the cancellation fee may be up to 50 % of the price of the scheduled job.
- Cancellation less than 24 hours in advance or failure to provide access: the cancellation fee may be up to 100 % of the price of the scheduled job.
Specific conditions may be set out in the contract. Any cancellation fee must comply with the valid agreement and the law. Cancellation fees do not apply to a consumer's valid exercise of their statutory right to withdraw from the contract.
Handover and complaints
On completion, we hand over the work on site or as agreed, with photographs where appropriate. We recommend reporting obvious shortcomings immediately, ideally with photographs, so that we can assess them quickly. This recommendation does not shorten statutory time limits or restrict rights relating to defective performance.
Please send complaints to obchod@jisteciste.cz or submit them at our registered office. We will investigate and, depending on the nature of the defect and your statutory rights, provide a remedy, such as rectification, repeating the service or an appropriate price reduction.
We will issue consumers with the legally required confirmation of their complaint. We will resolve the complaint, including remedying the defect, and inform the consumer within 30 days at the latest, unless a longer period is expressly agreed.
Liability
We are liable for damage to the extent required by law. We assess the condition, wear and pre-existing defects of surfaces when preparing for the job. These terms do not exclude liability that cannot legally be limited.
Consumers' right to withdraw
A consumer may generally withdraw from a distance or off-premises contract within 14 days of its conclusion. A statutory period of 30 days applies to contracts concluded during an unsolicited home visit or an organised sales excursion. Statutory exceptions remain unaffected.
We will begin the service before the withdrawal period ends only at the consumer's express request. If the consumer withdraws after the service has begun, they may be required to pay a proportionate amount for the service properly provided, provided that the statutory conditions and information requirements have been met.
The right to withdraw is lost upon full performance of the service only if the consumer expressly agreed in advance to the service starting before the withdrawal period ended and acknowledged that the right would be lost once the service was fully performed.
You may send your withdrawal notice to our email or postal address. An unambiguous statement identifying the contract and providing your name, contact details and the date is sufficient. Before concluding a distance contract with a consumer, we will also provide the statutory withdrawal information and a model form. We will confirm receipt of your withdrawal notice.
To meet the deadline, it is sufficient to send the withdrawal notice before the withdrawal period ends. Following a valid withdrawal, we will refund payments received without undue delay and within 14 days of notification at the latest, using the same means of payment unless we agree otherwise without additional costs. This does not affect any statutory obligation to pay a proportionate amount for services already provided.
Model withdrawal notice
Use this model only if you are a consumer wishing to withdraw from a contract you have entered into. You may also use another unambiguous statement.
- To: JISTĚ ČISTĚ s.r.o., Rybná 716/24, Staré Město, 110 00 Praha 1, obchod@jisteciste.cz.
- I hereby give notice that I withdraw from my contract for the following service: [state the service and job reference].
- Date the contract was concluded: [insert date].
- Consumer's full name and address: [insert details].
- Date of notice: [insert date]. Consumer's signature only if this notice is sent on paper.
Waste and documentation
Waste removal forms part of the service only to the extent agreed. The customer must state the type and quantity of waste. Hazardous waste can be handled only by express agreement and in compliance with the law. We will arrange handover to an authorised party; costs and any documentation will be agreed in the quote.
Materials, photographs and proposed procedures may be protected by copyright. The customer may use them for the purposes of the job. Other use is subject to agreement and the applicable rights.
Dispute resolution and final provisions
We first seek to resolve any issue by mutual agreement. The competent body for out-of-court resolution of consumer disputes is the Czech Trade Inspection Authority (Česká obchodní inspekce), Ústřední inspektorát – oddělení ADR, Gorazdova 1969/24, 120 00 Praha 2, email adr@coi.gov.cz. Details of the procedure are available on its website.
Contractual relationships are governed by Czech law. This choice does not deprive consumers of the protection afforded by mandatory provisions of the law that would otherwise apply. The invalidity of an individual provision does not in itself invalidate the remaining provisions.
Updated terms do not apply retrospectively to contracts already concluded without a corresponding agreement. Information about data processing is available on the Privacy page.